Clinic Appointment System Design

Diwakar Gupta ()
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Diwakar Gupta: The University of Texas at Austin

Chapter Chapter 7 in Healthcare Analytics, 2026, pp 47-55 from Springer

Abstract: Abstract Clinic managers monitor both panel sizes and utilization of appointment slots. They make recommendations about ideal slot lengths and target panel sizes. This chapter introduces the newsvendor model and two queueing models as decision tools that can be used to make such decisions. It also contains a qualitative discussion of why such decisions are important and the underlying trade-offs. The mathematical models are presented in two technical notes. Depending on instructors’ preferences, the mathematical models may be skipped. The chapter introduces the same-day appointment concept, which serves as a segue to the short case titled Eagle Health (A). All cases in the book come with deidentified data, teaching notes, instructor slides, and R scripts.

Date: 2026
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DOI: 10.1007/978-3-032-24835-0_7

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