Acceptance of Managed Care

Volker Eric Amelung
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Volker Eric Amelung: Hannover Medical School

Chapter 17 in Healthcare Management, 2013, pp 257-259 from Springer

Abstract: Abstract The insured and patients tend to be sceptical of healthcare through managed care. Managed care limits the patients’/insured’s freedom to choose physicians and possible treatments as well as requiring patients to assume great responsibility for their own health, which perhaps they do not want. Robinson (2001, p. 2623) aptly remarked: “Consumers experience managed care’s cost control strategies in form of barriers to access, administrative complexity, and the well-articulated frustration of their caregivers.” Some complaints about MCOs do not centre on the actual service but rather on the discrepancy between the services provided and those announced in the advertising messages and contracts (Havighurst 2001, p. 11). Generally it can be said that patients fear insufficient care more than they fear a surplus of care (Mechanic 2000, p. 104). The doctor-patient relationship also seems to be poorer from the patient perspective than in the traditional insurance system.

Keywords: Cost Control Strategies; Doctor-patient Relationship; Traditional Policy; Patient Perspective; Considerable Communication (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-642-38712-8_17

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DOI: 10.1007/978-3-642-38712-8_17

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