Effect of information management capability on organizational performance

Carlos Devece (), Daniel Palacios () and David Martinez-Simarro ()
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Carlos Devece: Universitat Politècnica de València
Daniel Palacios: Universitat Politècnica de València
David Martinez-Simarro: Ainia Centro Tecnológico

Service Business, 2017, vol. 11, issue 3, No 6, 563-580

Abstract: Abstract This study assesses the value for organizations of effectively managing information. It develops the information management concept from the resource-based view and proposes and validates a scale to measure the capability of information management in an organization. Empirical research in the Spanish IT consulting and telecommunication sectors enables us to vouch for the positive causal relation between information management capability and three different measures of organizational performance: competitive position, productivity, and customer satisfaction.

Keywords: Information systems; Information management; Organizational performance; Information life cycle (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/s11628-016-0320-7

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