The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns

Heng-Li Yang () and Ren-Xiang Lin ()
Additional contact information
Heng-Li Yang: National Chengchi University
Ren-Xiang Lin: National Chengchi University

Service Business, 2021, vol. 15, issue 4, No 7, 725-755

Abstract: Abstract Social-local-mobile (SoLoMo) service integrates social network services and location-based services via mobile devices to fulfill user requirements. However, while using SoLoMo services, users need to disclose personal information. The potential consequences to the users, when such sensitive information is exposed in different scenarios, are ambiguous. In this study, privacy regulation theory and multidimensional developmental theory of privacy were applied, and scenario-based experiments were conducted to understand the users’ trust, service quality, and privacy concerns. The results reveal that the experiences of victims of privacy leaks or social embarrassment would lead to decreased trust and service quality, and heighten privacy concerns.

Keywords: Privacy victim experience; Privacy regulation theory; Multidimensional developmental theory of privacy; Scenario-based experiment; SoLoMo services (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s11628-021-00464-7 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00464-7

Ordering information: This journal article can be ordered from
http://www.springer.com/business/journal/11628

DOI: 10.1007/s11628-021-00464-7

Access Statistics for this article

Service Business is currently edited by S.M. Lee and J. Millet Roig

More articles in Service Business from Springer, Pan-Pacific Business Association
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().