Research trends in digital transformation in the service sector: a review based on network text analysis

Jin Sung Rha () and Hong-Hee Lee ()
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Jin Sung Rha: Dankook University
Hong-Hee Lee: St. Mary’s University

Service Business, 2022, vol. 16, issue 1, No 4, 77-98

Abstract: Abstract Digital transformation has influenced value chain operations of both manufacturing and service firms. This study examined digital transformation in the service sector through network text analysis of 330 related articles published during the past 10 years. The selected papers’ keyword link relations were analyzed to create network maps of research topics, ranging from traditional to emerging ideas of researchers. Dominant research topics and their clusters were identified using centrality and community analyses, and research trends were identified. The results of this study will help researchers and practitioners in the relevant fields capture the overall picture of the field.

Keywords: Research trends in the service sector; Service Business: An International Journal; Network text analysis (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (13)

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DOI: 10.1007/s11628-022-00481-0

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