User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay

Sang-Heui Lee, Christine E. Fogliasso, Seunghye Jung, M. Minsuk Shin () and Connie Shum
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Sang-Heui Lee: Pittsburg State University
Christine E. Fogliasso: Pittsburg State University
Seunghye Jung: Konkuk University
M. Minsuk Shin: Konkuk University
Connie Shum: Pittsburg State University

Service Business, 2023, vol. 17, issue 2, No 2, 477-497

Abstract: Abstract The availability of low-cost Software-as-a-Service (SaaS) has made personal characteristics important in understanding technology adoption. This study examines how positive psychological capital (PsyCap) affects adoption of enterprise information system (EIS) using the Technology Acceptance Model (TAM). Data from 329 users was analyzed using structural equation modeling, finding perceived ease of use and usefulness influenced adoption intentions. Users with high PsyCap are more likely to adopt if they perceive the system as useful, while those with low PsyCap are not influenced by perceived ease of use or usefulness. Understanding personal characteristics like PsyCap is important in promoting EIS adoption.

Keywords: Positive psychological capital; Technology acceptance model; Structural equation modeling; Personal traits; Enterprise information systems (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s11628-023-00534-y

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