The contingent impacts of dynamic service innovation capabilities on firm performance

Jun Zhan (), Shun Zhang () and Silvana Trimi ()
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Jun Zhan: Shanghai Maritime University
Shun Zhang: Shanghai Maritime University
Silvana Trimi: University of Nebraska – Lincoln

Service Business, 2023, vol. 17, issue 4, No 1, 819-849

Abstract: Abstract This paper analyzes the impact of dynamic service innovation capabilities (DSICs) on organizational performance of service enterprises based on firms’ external and internal contingencies. The study is based on the data from 676 small and medium business-to-business service firms in China. The results revealed significant positive effects of DSICs on firms’ financial and market performance, while confirming that the performance effect of DSICs is contingent on organizational structure and competitive intensity. The study results provide valuable insights to both researchers in the service innovation field and practicing managers who make strategic decisions on allocating resources for sustainable growth of service firms.

Keywords: Dynamic service innovation capabilities (DSICs); Firm performance; Contingent impacts; External and internal fit (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s11628-023-00546-8

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