Impacts of cybersecurity on hospital efficiency and financial performance

C. Christopher Lee (), Jeong Hoon Choi (), Jung Young Lee () and Sima Fortsch ()
Additional contact information
C. Christopher Lee: Central Connecticut State University
Jeong Hoon Choi: Youngstown State University
Jung Young Lee: Northern Illinois University
Sima Fortsch: Northern Kentucky University

Service Business, 2025, vol. 19, issue 1, No 3, 24 pages

Abstract: Abstract This study investigates the impact of cybersecurity on hospital efficiency and financial performance, with hospital size as a moderating factor. The objective is to assess whether the implementation of multi-factor authentication (MFA), as a measure of cybersecurity, influences hospital efficiency and financial performance. The results show that hospitals implementing MFA experience higher efficiency and better financial performance compared to those without MFA. However, hospital size slightly moderates this effect, with larger hospitals seeing a reduced benefit from cybersecurity implementation. These findings highlight the importance of cybersecurity and suggest that hospitals must tailor their cybersecurity efforts considering their size.

Keywords: Cybersecurity; Multi-factor authentication; Hospital efficiency; Hospital financial performance (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s11628-024-00574-y

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