The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study

Beatriz Minguela-Rata (), José López-Sánchez and M. Rodríguez-Benavides

Service Business, 2009, vol. 3, issue 1, 115 pages

Abstract: The literature of knowledge transfer studies complexity as a knowledge characteristic which influences organisations’ performance since it hinders this process. However, complex knowledge is richer and more complete and its influence on performance may be positive. So, the purpose of this study is to analyse the influence of knowledge complexity on the performance of franchise systems in the service industries. With this aim, a linear regression analysis is conducted on a sample of franchisee of different franchise chains of the several service industries operating in Spain. The findings seem to indicate that complexity has a positive impact on the performance of franchise systems. Copyright Springer-Verlag 2009

Keywords: Knowledge complexity; Performance; Franchise systems; Service industries; Franchisee (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11628-008-0049-z

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