ICT introduction in the city councils. A regional analysis

Alicia Llorca (), Laura Fernández-Durán () and Gislaine Souza Rech ()

Service Business, 2009, vol. 3, issue 2, 147 pages

Abstract: The peculiarities and heterogeneity of city councils hinder the homogenous implementation of Information and Communication Technologies (ICT) in all Spanish regions. This study investigates some city council websites and its aim is to enhance the degree of ICT integration, relating it to municipality size. The websites of six Spanish regions have been analyzed and aspects such as accessibility, e-participation, transparency, website design, and use of channels as well as the usefulness to the user have been investigated. In certain aspects, some regional differences and deficiencies have been observed, particularly in small municipalities. Other issues such as participation or use of languages besides the official ones do not seem to be related to size. Copyright Springer-Verlag 2009

Keywords: ICT; City councils; e-Participation; Regional analysis; e-Government; Transparency (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1007/s11628-009-0063-9

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