Innovation management in service firms: a research agenda

Lucia Crevani (), Kristina Palm () and Annika Schilling ()

Service Business, 2011, vol. 5, issue 2, 177-193

Abstract: This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers’ innovative potential. Copyright Springer-Verlag 2011

Keywords: Innovation management; Research agenda; Service firms; Practice (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (14)

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DOI: 10.1007/s11628-011-0109-7

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