Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy

Soo Kim (sookim@dankook.ac.kr), Dong-Il Jung (djung@yonsei.ac.kr) and Jung Lee (leebahk@gmail.com)

Service Business, 2013, vol. 7, issue 4, 583-602

Abstract: Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees’ deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed. Copyright Springer-Verlag Berlin Heidelberg 2013

Keywords: Hotel service employees; Deviant behaviors; Leader-member exchange; Dispositional envy; Dispositional jealousy (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s11628-012-0174-6

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