Web 2.0, social capital and work performance in service companies: the employees’ view

Guillermina Tormo-Carbó (), Elies Seguí-Mas () and Victor Oltra ()

Service Business, 2014, vol. 8, issue 3, 439-452

Abstract: Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 networks, can be extremely helpful to build and optimize personal and organizational power or resources. This exploratory study empirically analyzes the use of Web 2.0 networks for work-related purposes under a new perspective: the perception of Spanish service companies’ employees. Results show a reasonable employee use of Web 2.0 applications with work-related purposes, and identify the main benefits from them and relevant differences in their use. Copyright Springer-Verlag Berlin Heidelberg 2014

Keywords: Web 2.0; Social capital; Work performance; Spanish service companies; Employees (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/s11628-014-0248-8

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