The Transformation of Postal Services in Light of Technological Developments and Users’ Needs

Luigi Scorca
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Luigi Scorca: AGCOM - Italian Communications Regulatory Authority

A chapter in New Business and Regulatory Strategies in the Postal Sector, 2018, pp 313-325 from Springer

Abstract: Abstract This paper suggests that technology is empowering the management of logistic networks by virtual platforms. This is changing postal services in two concurrent ways: through the segmentation of the production chain into amorph segments (APLs, proximity points, last-mile express services) and the vertical integration strategy followed by e-commerce platforms. It allows also the management of postal services through a crowdsourced network. Technology modifies how activities are performed but processes are de facto equivalent. Platform operations should be then regarded as part of the overall postal service and not a mere intermediation between different players. The forthcoming revision of the Postal Service Directive should then consider the disruption of traditional business models and production chains.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-3-030-02937-1_23

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DOI: 10.1007/978-3-030-02937-1_23

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