The Temporal and Spatial Dynamics of the USPS’ Service Performance Scores Over the Period 2011–2020

Margaret M. Cigno (), Curtis E. Kidd Telemaque () and Soiliou D. Namoro ()
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Margaret M. Cigno: Office of Accountability and Compliance, U.S. Postal Regulatory Commission
Curtis E. Kidd Telemaque: U.S. Postal Regulatory Commission
Soiliou D. Namoro: U.S. Postal Regulatory Commission

Chapter Chapter 21 in The Postal and Delivery Contribution in Hard Times, 2023, pp 327-346 from Springer

Abstract: Abstract For each market dominant product, the United States Postal Service (USPS), henceforth, the Postal Service, is required by law to measure and report its service performance against an annual target. The Postal Regulatory Commission, henceforth, the Commission, then makes a determination on whether the Postal Service is complying with the statutory requirements regarding service performance. Statutory requirements pertain to an aggregated national number for each product. Consequently, the service performance result that is compared to the annual target and for which the determination of compliance is made, is a nationwide average. However, postal customers experience service performance failures at a local, rather than nationwide, level.

Date: 2023
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DOI: 10.1007/978-3-031-11413-7_21

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