Postal Users’ Needs Regarding Accessibility to the Postal Network

João Confraria, Filipa Silva, Frederico Pereira and Agostinho Franco
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João Confraria: Católica Lisbon School of Business & Economics
Filipa Silva: Autoridade Nacional de Comunicações - ANACOM, Área de Estudos - DAC
Frederico Pereira: Autoridade Nacional de Comunicações - ANACOM, Núcleo de Serviços Postais - DRM
Agostinho Franco: Autoridade Nacional de Comunicações - ANACOM, Núcleo de Serviços Postais - DRM

A chapter in The Contribution of the Postal and Delivery Sector, 2018, pp 187-205 from Springer

Abstract: Abstract Under the Postal Services Directive (henceforth, Directive), and in the framework of the universal service obligation (USO), European Union’s (EU) Member States (MS) shall ensure that users enjoy the right to a postal service of a specified quality at all points in their territory at affordable prices for all users. To this end, EU MS shall take steps to ensure that the density of the points of contact and of the access points takes into account users’ needs. In our view, the Directive gives substantial discretion to EU MS and to National Regulatory Authorities on identifying users’ needs and defining the allocation of costs involved. In this paper we discuss an approach under discussion at ANACOM, the Portuguese NRA.

Date: 2018
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DOI: 10.1007/978-3-319-70672-6_14

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