An Exploration of the Impact of Parcel Volume Growth on the Service Performance of Letter Mail

Margaret Cigno (margaret.cigno@prc.gov) and Soiliou D. Namoro
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Margaret Cigno: Soiliou Daw Namoro 1504 Lawrence St. NE
Soiliou D. Namoro: Soiliou Daw Namoro 1504 Lawrence St. NE

A chapter in The Contribution of the Postal and Delivery Sector, 2018, pp 311-325 from Springer

Abstract: Abstract Online shopping has increased globally, leading to an explosion in parcel volumes for both postal operators and commercial delivery companies. This increase in package volume is a positive development for postal operators who have been facing long-term volume and revenue declines in letter mail. USPS’ competitive products revenue, which is composed mostly of package volume, increased more than $2 billion in FY 2016, a 12.6% increase over 2015. The present paper offers some theoretical perspectives and some quantitative evidence on the effect of parcel trends on service performance for letters.

Keywords: Letter Mail; Parcel Volume; United States Postal Service (USPS); Packing Volume; Overnight Mail (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/978-3-319-70672-6_22

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