Conclusion

Steven Ney and Christoph Meinel
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Steven Ney: T-Systems International
Christoph Meinel: University of Potsdam

Chapter Chapter 8 in Putting Design Thinking to Work, 2019, pp 169-192 from Springer

Abstract: Abstract This chapter, the conclusion, pulls together the different strands of the argument. First, the conclusion provides a brief review how Design Thinking, at least in theory, can create pathways for organisational transitions towards ‘messy institutions’. Second, the chapter reviews how DT implementation programmes fared in practice. In particular, the conclusion looks at whether implementation programmes brought about changes in each institutional dimension and whether these changes contributed towards making organisations more ‘messy’. Using the ‘feedback grid’, the chapter assesses what worked and what didn’t work. Moreover, the conclusion outlines the new insights as well as the new questions that emerge from this analysis.

Date: 2019
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DOI: 10.1007/978-3-030-19609-7_8

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