Work satisfaction as a complex diagnostic parameter of organizational problems in personnel management

Sofia V. Kosheleva

No 850, Working Papers from Graduate School of Management, St. Petersburg State University

Abstract: Research of structure and the maintenance of the personnel satisfaction in the company is usually used by different aspects of work for revealing character of the workers attitude to concrete directions, conditions and factors of professional activity into the scales' a range "satisfied - unsatisfied". For the majority of researches use of parameters of work satisfaction as a basis for an estimation the effectiveness of a stimulation and motivation system for a personnel, development (perfection) of tools for employees motivation and maintenance of loyalty is characteristic. This approach, in accordance with our opinion, considerably narrows opportunities of use of such substantially complex parameter as satisfaction. It is obviously possible to consider experience of use of an estimation of satisfaction as base, primary basis for the profound analysis, having made a start from which it is possible to reveal the latent installations of the person concerning significant for it aspects of ability to live, allows to consider satisfaction as an integrated parameter of the important and complex parameters under the maintenance of the human attitudes underlying activity, such as: a degree of acceptance/unacceptance something; readiness/unavailability of active participation in something; the balanced/ unbalanced system of values; the diversetied/integrated structure of the purposes; an inclusiveness/distantness from something, etc. Complexity of diagnostics of these problems by means of direct target interrogations is complicated by virtue of their latent nature, an objective divergence of declared and real positions of the personnel, influence of many organizational factors which influence is difficult and for considering not always probably. Attempt to show is undertaken, that research of satisfaction can be used as diagnostic toolkit for revealing of broad score of problems into the personnel management sphere.

Date: 2006
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