The impact of workforce diversity on job performance in public sector organisations

Thomas Alama Etalong (), Francis Okechwu Chikeleze (), Valters Kaze () and Anatolijs Kriviņš ()
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Thomas Alama Etalong: ACE Intercontinental Research Institute, Nigeria
Francis Okechwu Chikeleze: Enugu State University of Science and Technology, Nigeria
Valters Kaze: RISEBA University of Applied Sciences, Latvia
Anatolijs Kriviņš: Daugavpils University, Latvia

Entrepreneurship and Sustainability Issues, 2025, vol. 12, issue 3, 169-179

Abstract: The primary objective of this study is to examine the impact of workforce diversity on job performance on workload - the ability to effectively and efficiently manage, execute, and complete assigned tasks or responsibilities within an agreed timeframe and quality standard, contributing to the achievement of organisational goals. The study used the following performance indicators related to job performance and workload, i.e., timing of work assignments, quality of work, efficiency in work and ability to give feedback on work activities. Data were sourced via primary and secondary sources. The primary source used a standardised questionnaire designed to align with the study's objectives and research hypothesis using the Likert scale method. Two thousand respondents were purposively selected across the public sector organisations such as ministries, departments and public agencies (MDAs) in a select market – Nigeria. The collected data was analysed using the SPSS statistical analysis software, and the hypothesis about the impact of workforce diversity on performance was tested. The results confirm that workforce diversity significantly impacts job performance and workload as it fosters timeliness, ensures quality control in tasks completed, and promotes feedback among employees in an organisation.

Keywords: workforce; diversity; employee; performance; public sector; organisation (search for similar items in EconPapers)
JEL-codes: D73 J45 J60 J68 J81 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ssi:jouesi:v:12:y:2025:i:3:p:169-179

DOI: 10.9770/y7495453227

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