Cross-cultural Communication: ACritical Competence for Planners

Dory Reeves

Planning Practice & Research, 2011, vol. 26, issue 5, 597-613

Abstract: Since the 1970s tools have been developed to help increase awareness of the negative effects of stereotyping. Cross-cultural communication, using the five habits, is a more recent and practical approach. First developed in the legal field, it is being used to equip planners to operate at the client/planner interface and help deliver decisions that are sensitive to social differences. It is proving relevant to planning given the multi-dimensional nature of the skills needed to be an effective practitioner. This paper explains the habits and reflects on how they have been applied in the education of undergraduate planners and point to areas worthy of future research.

Date: 2011
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DOI: 10.1080/02697459.2011.627006

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