Digital coproduction in Seoul: the case of Seoul’s government and citizen-led platforms

Hanchan Hwang and Ran Kim

Local Government Studies, 2025, vol. 51, issue 5, 1087-1112

Abstract: This study examines citizen coproduction dynamics on two distinct digital platforms: Democracy Seoul(a government-led platform) and X(formerly Twitter, a citizen-led platform), analysing their unique structural and functional characteristics. The study systematically compares topics identified from citizen-generated content on each platform, revealing similarities and differences using Structural Topic Modelling(STM). The findings show that certain topics – such as housing policy and transportation issues – appeared only on Democracy Seoul, while others – such as citizen reporting, personal interests, and political issues – emerged exclusively on X. The study highlights the potential of government-led digital platforms to foster co-commissioning and co-design in addressing urban challenges. In contrast, citizen-led platforms effectively engage individuals driven by personal or political motivations, transforming them into proactive ‘citizen sensors’ who monitor and communicate community concerns. Ultimately, this study suggests that integrating government-led and citizen-led platforms can generate synergistic outcomes, significantly enhancing innovation in public service delivery.

Date: 2025
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DOI: 10.1080/03003930.2025.2538230

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