Improving seafarers’ job satisfaction and retention intention: a job demands-resources perspective

Jun Yu, Jinshan Huang, Guofang Liu and Guangxue Zhang

Maritime Policy & Management, 2026, vol. 53, issue 5, 938-968

Abstract: Based on the job demands-resources (JD-R) model, this study employs fuzzy set qualitative comparative analysis and propensity score matching to explore the configurational effects of 658 Chinese officer-seafarers’ job demands (including social isolation and work—family conflict), onboard job resources (including the physical environment, communication facilities, entertainment facilities and social support) and onshore job resources (including reward system, shore-based support and career transformation support) on their job satisfaction and the effectiveness of configurations of the above for their retention intention. The results indicate, first, that combinations of job demands and job resources can achieve officer-seafarers’ job satisfaction. Second, shore-based support is a sufficient condition to promote officer-seafarers’ job satisfaction, while career transformation support can promote the job satisfaction of officer-seafarers who have job demands of high social isolation and high work—family conflict. Third, regardless of the job demands that officer-seafarers face, shipping companies may always find a combination of job resources that promotes their retention intention. The findings enrich the literature on officer-seafarers’ job satisfaction and retention intention, expand the application of JD-R model in the maritime field and provide a theoretical framework for shipping companies to formulate and adopt personalised management policies.

Date: 2026
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DOI: 10.1080/03088839.2025.2532462

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