Corporate social responsibility as responsible leadership mediator for organizational citizenship behavior

Abdi Hamdani, Ernie Tisnawati Sule, Imas Soemaryani and Yunizar

Cogent Business & Management, 2024, vol. 11, issue 1, 2336268

Abstract: Corporate social responsibility (CSR) serves as a company strategy to fulfill ethical responsibilities in business. However, CSR requires conceptual support to operationalize this strategy at the individual level. This study aims to analyze the mediating role of CSR in the effect of responsible leadership on organizational citizenship behavior. The research method used in this study was an explanatory survey. A questionnaire was distributed to 230 randomly recruited respondents from the four largest cement companies in Indonesia (196 men and 34 women). The data were analyzed using SEM variance with partial least squares (PLS-SEM) technique. The results showed that responsible leadership affected organizational citizenship behavior directly and indirectly. In this regard, CSR should be organized based on ethical considerations to maintain balance among stakeholders. Conclusion: CSR as a strategy to achieve a balance between mediate some of the influence of responsible leadership on organizational citizenship behavior. Theoretical implications: the need to develop CSR concepts based on stakeholder theory perspectives to maintain the balance of interests of the company’s stakeholders. Practical implications: CSR implementation aims to strengthen the internal structure in terms of staffing which ultimately strengthens the organizational structure to realize organizational citizenship behavior.

Date: 2024
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DOI: 10.1080/23311975.2024.2336268

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