Organisational trust, commitment and turnover intention in employees of domestic and foreign banks in Ghana

Thomas Addae Nketsiah and Emmanuel Anokye Nkansah

Cogent Business & Management, 2024, vol. 11, issue 1, 2362397

Abstract: The study examined the relationship between organisational trust, organisational commitment and turnover intention among employees of banks in Ghana. Participants were drawn from both domestic banks and foreign-owned banks. A cross-sectional research design was adopted for this study and a sample of 128 participants was conveniently selected for the study. A set of questionnaires measuring organisational trust, organisational commitment and turnover intention were administered to the participants. Analysis of the data revealed a significant negative relationship between organisational trust and turnover intention. Also, a significant negative relationship between organisational commitment and turnover intention was observed. Organisational commitment was identified as the only significant predictor of turnover intention and accounted for 43.6% of the variance in turnover intention. Further analysis showed that the affective component (β = −.374, p

Date: 2024
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DOI: 10.1080/23311975.2024.2362397

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