A study on the use of mobile computing technologies for improving the mobility of Windhoek residents

Julius Silaa, Husin Jazri and Hippolyte Muyingi

African Journal of Science, Technology, Innovation and Development, 2021, vol. 13, issue 4, 479-493

Abstract: The aim of this study was to investigate the use of mobile computing technologies for improving the mobility of Windhoek residents, through exploring the perceptions and attitudes of Windhoek taxi drivers and passengers subjected to a real time experiment of an existing mobile taxi hailing and dispatcher system, Taxi StartApp. The study used the Experience Sampling Method (ESM) where users simulated a taxi hailing service that included a pick and drop in real time and then assessed their perceptions of the location-based technology and its service. The research further deployed a widely used System Usability Scale to evaluate the Taxi StartApp system usability, as a combination of effectiveness, efficiency and satisfaction. This research employed qualitative analysis through the adoption of ESM. Eighty samples were selected randomly among taxi drivers and passengers within the town (Windhoek) vicinity. The research falls in the technology adoption research category and the lessons learned from the ESM will help developers to come up with demographically appropriate applications that will address the transportation and mobility challenges in Windhoek.

Date: 2021
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DOI: 10.1080/20421338.2020.1838083

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