Tourism firms’ coordination unravelled

Sonia Messori and Serena Volo

Current Issues in Tourism, 2025, vol. 28, issue 1, 13-35

Abstract: Coordination among tourism firms operating within a destination is essential to enhance competitiveness and to face market changes. This study aims at investigating the constituent dimensions of coordination among tourism firms, by systematically reviewing past studies from top tourism and hospitality journals. Using an adapted version of the PRISMA protocol and applying a thematic synthesis, four main thematic areas are analysed: antecedents, enablers, actions, and outcomes. A theoretical framework of tourism firm’s coordination is then introduced. Based on this review, coordination is a multidimensional phenomenon embedding the personal and business spheres, encompassing response strategies, interorganisational relationships, and formal agreements. This review offers a unifying framework that unveils the foundational elements of tourism firms’ coordination, providing economists and management scholars with a basis for future research.

Date: 2025
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DOI: 10.1080/13683500.2024.2328691

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