Satisfaction of inpatients with health care facilities and medical services in Slovak Republic

Beata Gavurova and Matus Kubak

Economic Research-Ekonomska Istraživanja, 2022, vol. 35, issue 1, 7109-7127

Abstract: Evaluation of the healthcare facilities and inpatients satisfaction with healthcare services is a decisive point in the healthcare enhancement process. The aim of the study is to map the overall inpatients satisfaction with provided healthcare by healthcare facilities and its determinants in Slovak republic by using data from ranking of healthcare facilities published by Institute for Economic and Social Reforms (INEKO, 2021). Visual descriptive analysis reveals that there exist relatively large regional differences among inpatients satisfaction. Data indicates that there is no significant relationship between inpatient satisfaction and the number of inpatients per doctor; that there exists a negative nexus between complexity of provided healthcare and the overall inpatient satisfaction; and that positive relationship between the complexity and severity of treated diagnosis and the overall inpatient satisfaction can be observed. Regression analysis results indicate that inpatient satisfaction is positively linked to quality of the provided healthcare, overall rating of the hospital and to university hospitals; and negatively affected by operated inpatients to number of nurses ratio, reoperation, total rehospitalization within 30 days and to number of hospitalized inpatients.

Date: 2022
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DOI: 10.1080/1331677X.2022.2059691

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