The Effect of Employee Trust and Commitment on Innovative Behavior in the Public Sector: An Empirical Study

Seok-Hwan Lee

International Review of Public Administration, 2008, vol. 13, issue 1, 27-46

Abstract: While arguing that employee trust, along with employee commitment, is key to encouraging innovative behaviors among employees, this study presents a comprehensive model to explain factors affecting innovative behavior among Korean public employees. Using a sample of public employees in South Korea, this study finds that, contrary to conventional wisdom, employee trust is based on the trustee’s some stereotypic beliefs about the trustor and that trust and commitment at both the group and organizational level have stronger effects on innovative behavior than at the individual level. In particular, innovation is likely to be maximized when Korean public employees show a high level of trust in co-worker group, because of the group-based organizational culture in Korea. Findings suggest that managers need to create an affective atmosphere in which the relationship between the trustor and the trustee is tied with positive stereotypic beliefs to encourage innovation in an organization and that the trustees must go beyond the fairness issue in performance evaluation.

Date: 2008
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DOI: 10.1080/12294659.2008.10805110

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