Global comparative municipal e-governance: factors and trends

Aroon P. Manoharan, Yueping Zheng and James Melitski

International Review of Public Administration, 2017, vol. 22, issue 1, 14-31

Abstract: This paper compares municipal e-governance performance on a global basis. The study utilizes data from a 2013 e-governance survey of the world’s largest municipalities that evaluated the performance of their official websites in five distinct categories: privacy/security, usability, content, services, and citizen participation. A cluster analysis was then used to classify the cities into four different groupings: digitally mature cities, digitally moderate cities, digitally minimal cities, and digitally marginal cities. Grouping by cluster made it possible to identify e-governance trends among the municipalities. In addition, a path analysis found that Internet usage significantly impacted a city’s e-governance performance, along with the mitigating influences of education and economic status. The longitudinal findings are consistent with previous innovation diffusion research that suggests website performance and global e-governance are following a logistical or s-shaped curve. Finally, important recommendations for practitioners and future lines of e-governance research are suggested.

Date: 2017
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DOI: 10.1080/12294659.2017.1292031

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