Much is delivered, then much will be engaged? How do public service delivery and social media usage influence political engagement in Asia?

Chae Young Chang and Daewoo Lee

International Review of Public Administration, 2025, vol. 30, issue 3, 249-271

Abstract: This study explores the dynamics of non-electoral political engagement in 14 Asian countries, emphasizing the role of public service delivery and identifying social media as a moderator that facilitates information exchange, enables collective action, and amplifies the impact of service delivery on civic engagement. A multi-level logistic regression analysis using the fourth wave of the Asian Barometer Survey revealed: (1) individuals with easier access to public services were less likely to engage in non-electoral collective actions; (2) social media usage strengthens the positive association between difficulties in accessing public services and non-electoral political engagement. The findings highlight the importance of prioritizing accessible, high-quality public services and leveraging diverse communication platforms, including social media, to strengthen democratic accountability and promote inclusive political involvement. This study seeks to advance the understanding of the role of public service delivery in political accountability while providing insights for fostering civic engagement across diverse governance contexts.

Date: 2025
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DOI: 10.1080/12294659.2025.2504178

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