She has got a gig: affordances of on-demand work apps for marginalised women enduring time scarcity

Alka Agarwal, Ashish Kumar Jha and Jyoti Jagasia

Behaviour and Information Technology, 2024, vol. 43, issue 8, 1636-1651

Abstract: On-demand work applications (ODWAs), a type of digital platforms (DPs), are technology-enabled intermediaries for gig workers. In this paper, we study these platforms and their impact on women belonging to the low socio-economic section in a developing economy. These women act as primary unpaid workers while being expected to make an economic contribution. Hence, they suffer from time scarcity where they need to find mechanisms to generate economic success from the limited time they have, in a largely informal economy. We employed the theoretical lens of affordances to delineate the affordances that are provided by the various features of ODWAs and their impact on life satisfaction of women. We conducted a mixed method study using interviews of 20 female gig workers, supplemented by a survey of 927 workers on one of the largest ODWAs in India. Our analysis points to the sense of identity and individuality that these platforms provide as well as lowering the market boundaries for greater inclusion. Our research is significant from both, the information systems and inclusion research perspectives, as it contributes to the theoretical understanding of the impact of DPs on breaking societal structures and providing avenues to marginalised sections.

Date: 2024
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DOI: 10.1080/0144929X.2023.2223298

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