RLabs Youth Cafés and the Zlto Exchange system

Jörn Christiansson

Behaviour and Information Technology, 2024, vol. 43, issue 9, 1699-1711

Abstract: This article presents a study of a youth café initiative for skills training in South Africa where a reward system with community currency (the ZE system) is implemented on smartphones to promote personal development and prepare youth for the job market in socially challenged communities. The youth receive currency in exchange for taking part in skills training and community work that can be spent on services and consumables in the local community. This study assesses the qualitative performance of the ZE system and youth café operation, through an inductive qualitative analysis of interviews with youth café visitors and staff. Using Self-Determination Theory (SDT) as a lens, the analysis focuses on how the youth café operation supports motivation for personal development. Results indicate that the youth cafés provide a platform for developing self-determination and promoting personal development. However, this is not a result from the ZE system alone, but rather from how it is embedded in the supportive environment of the youth cafés, as well as the integration of the youth café operation in the local communities. In conclusion, the youth café operation, with its digital reward system, may be viewed as an example of an empowering socio-technology for development.

Date: 2024
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DOI: 10.1080/0144929X.2023.2263089

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