The better work, better care framework: 7 strategies for sustainable healthcare system process improvement

W.P. Neumann and N. Purdy

Health Systems, 2023, vol. 12, issue 4, 429-445

Abstract: Healthcare systems are under pressure to control costs and improve performance. Efforts to apply improvement trends such as “Lean” and other industrial engineering approaches have led to degradation of the working environment for healthcare professionals. Research is increasingly demonstrating how poor working environments contribute to declines in care quality and has led to calls for a “quadruple aim” with a focus on the working environment alongside quality, cost, and patient experience factors. This paper contributes to the debate by using a “systems” perspective to propose seven strategies by which healthcare systems might be improved without compromising the working environment. This article presents a rationale for these strategies based on current organisational psychology and human factors research and how these strategies might be deployed in practice. The authors argue that better working conditions leads to better care for patients and presents a viable approach for both practitioners and researchers to pursue the “Better Work, Better Care” agenda.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/20476965.2023.2198580 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:thssxx:v:12:y:2023:i:4:p:429-445

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/thss20

DOI: 10.1080/20476965.2023.2198580

Access Statistics for this article

Health Systems is currently edited by Sally Brailsford

More articles in Health Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().