The process of global knowledge integration: a case study of a multinational investment bank's Y2K program

J C Huang, S Newell and S-L Pan

European Journal of Information Systems, 2001, vol. 10, issue 3, 161-174

Abstract: In this paper we examine the phenomenon of Y2K as an example of cross-functional knowledge integration. We start with the observation that although an enormous amount of investment was made for year 2000 (Y2K) readiness, a smooth millennium rollover has ended with widespread debates about the worthiness of the investment. These debates not only reflect a common perception that the Y2K investment has been a waste of money, but also indicate that organisations often fail to learn from what they have done in the past in order to prepare for future actions. A case study of a multinational investment bank's Y2K program was conducted to analyse its main features and conceptualise the underlying cross-functional knowledge integration process. Based on our findings, we identified the following as the main processes involved in knowledge integration: (1) the penetration of different boundaries to obtain required knowledge and support; (2) the expansion of different paradigms to achieve shared understanding; (3) the reconfiguration of organisational memory to create new organisational routines and knowledge.

Date: 2001
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DOI: 10.1057/palgrave.ejis.3000402

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