Expectations and outcomes in electronic identity management: the role of trust and public value

Philip Seltsikas and Robert M O'Keefe

European Journal of Information Systems, 2010, vol. 19, issue 1, 93-103

Abstract: This paper is concerned with the issues facing stakeholders attempting to develop, implement and maintain electronic identity management (IdM) systems in government. It argues that perceptions of electronic IdM vary, and thus a single conceptualisation of the concept is difficult. Using data collected from stakeholders in 17 European countries, Canada, New Zealand and the U.S.A. from 2003 through 2007, a qualitative analysis identifies 10 dominant stakeholder areas of concern which we term ‘themes’. These are then mapped onto a framework of public value due to Grimsley and Meehan which relates services to outcomes and the development of trust. We conclude by questioning the conceptualisation of trust within the context of IdM, and suggesting that considering trust as the mitigation of relational risk is more appropriate. We also consider the usefulness of public value as a notion for informing IdM and highlight the lack of national differences in our diverse data set.

Date: 2010
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1057/ejis.2009.51 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:19:y:2010:i:1:p:93-103

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1057/ejis.2009.51

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().