Extending the story of IS success: a meta-analytic investigation of contingency factors at individual and organisational levels

Nikhil Mehta, Sumedha Chauhan and Inderjeet Kaur

European Journal of Information Systems, 2022, vol. 31, issue 5, 617-640

Abstract: In the last decade, a diverse array of information systems (IS) has emerged to help organisations achieve their performance goals. As a result, global spending on information technology (IT) has increased manifold. These developments have reopened the fundamental question of how IS success is shaped at the organisational level. Scholars and practitioners would also like to understand if, compared to the individual level, IS success patterns differ at the organisational level. The last meta-analysis of IS success was conducted nearly a decade ago and it could not examine IS success at the organisational level. There is also a need to gain a deeper understanding of key contingencies influencing success at the organisational level. Based on a comprehensive meta-analysis of research studies conducted in the last decade, we not only report how IS success patterns are shaped at the organisational level but also show how these patterns compare to success configurations at the individual level. Additionally, we conduct detailed multi-level meta-analyses of system complexity and user type as two key contingencies influencing success at both individual as well as organisational levels. Findings of our moderation analyses reveal distinct constructions of IS success across both levels.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/0960085X.2021.1907233 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:31:y:2022:i:5:p:617-640

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1080/0960085X.2021.1907233

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().