Orchestrating Digital Resilience: A Clinical IS Study of an Everything-as-a-Service Technology Strategy

Christoph F. Breidbach, Amol M. Joshi, Alexander Twigg and Graham Dickens

European Journal of Information Systems, 2025, vol. 34, issue 5, 781-798

Abstract: Organisations must build digital resilience to effectively safeguard their business operations against environmental, economic, or socio-political disruptions. One approach involves adaptation – using Information Technology (IT) to design business operations that can withstand and recover from such disruptions. A second approach involves mitigation – using IT to advance environmental, social, or economic objectives that reduce the root causes and likelihood of future disruptions. However, both approaches to building digital resilience are challenging to implement. Our clinical Information Systems (IS) research article examines and reflects on how Beta Bank, an Australian fintech firm, developed an Everything-as-a-Service (EaaS) technology strategy and achieved digital resilience throughout its business operations. We explain how Beta Bank strategically leveraged EaaS to adapt to the significant disruptions caused by the Australian wildfire disaster and the global COVID pandemic of 2019–2021. We then unpack how Beta Bank further leveraged EaaS to enhance its digital resilience via a mitigation approach. Our work delineates a typology of four EaaS pathways for pursuing digital resilience, discusses the scholarly implications of EaaS as a future IS research area, and provides actionable managerial guidance through an EaaS roadmap, a strategic planning tool for those aiming to implement and benefit from this technology strategy.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/0960085X.2024.2435975 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:34:y:2025:i:5:p:781-798

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1080/0960085X.2024.2435975

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().