Relational capabilities and performance: examining the moderation-mediation effect of organisation structures and dynamic capability

Ritu Singh, Parikshit Charan and Manojit Chattopadhyay

Knowledge Management Research & Practice, 2023, vol. 21, issue 1, 92-106

Abstract: This study examines how organisations’ relational capabilities are associated with dynamic capability and performance in the context of emerging economies. Further, it examines how organisation structures moderate the effect of relational capabilities on dynamic capability development. The proposed framework is tested using structural equation modelling to survey data from 220 Indian firms. The findings suggest that firms with strong relationships with their customers and strategic partners will have better access to knowledge resources, which positively influences their dynamic capability and organisational performance. Further, it finds that centralised or formalised organisation structures decrease the effectiveness of firms’ relational capabilities. Lastly, the study uncovered that the association between firm performance and relational capabilities is mediated by dynamic capability. This study advances extant research by examining the underlying mechanism between relational capabilities and performance and first to test the contingent impact of different organisation structures on dynamic capability development through relational capabilities.

Date: 2023
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/14778238.2020.1843984 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:21:y:2023:i:1:p:92-106

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1080/14778238.2020.1843984

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().