Knowledge management for SMEs: a pragmatic approach

Soumya Rao, A. Satya Nandini and Minu Zachariah

Knowledge Management Research & Practice, 2023, vol. 21, issue 4, 795-805

Abstract: Active participation of Small and Medium Enterprises (SMEs) in the digital revolution is jeopardised due to low technology adoption and inept management of skills and innovation resources. Apparently, firms that contrive firm knowledge proficiently qualify to address the demands of a new environment. As SMEs contend with their know-how, it becomes essential to practice Knowledge Management (KM). However, to avoid implementation failure and ease prioritisation of resources, being aware of Critical Success Factors (CSFs) of KM is vital. As research on CSFs of KM in SMEs has been inherently insufficient and inconsistent with literature on Critical Failure Factors (CFFs) of KM, there was a need to revise discussion on and propose an enhanced set of four CSFs of KM for SMEs by adopting the “Theory Adaptation” research design by amalgamating CSFs and CFFs of KM. Later, a discussion on KM planning followed to facilitate application of the proposed CSFs.

Date: 2023
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DOI: 10.1080/14778238.2022.2053312

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