Effects of servant leadership, affective commitment, and trust on knowledge sharing tendency in the financial industry

Keith Yong Ngee Ng

Knowledge Management Research & Practice, 2023, vol. 21, issue 6, 1052-1070

Abstract: This study examines the inter-relational aspects of servant leadership, affective commitment, and the interaction of trust on employees’ knowledge-sharing tendency in the financial services industry. While much has been known about how trust correlates positively with the leader’s approach on knowledge-sharing behaviour; what is unknown is how knowledge-sharing tendency is explained by servant leadership and affective commitment and whether trust has a moderating effect on the relationships between servant leadership and affective commitment, and servant leadership and knowledge-sharing tendency. This study developed a moderated mediated model that examines data from a two-part study of 398 financial services personnel in Singapore. SmartPLS analyses revealed that affective commitment is a complementary mediator between the relationship of servant leadership and knowledge-sharing tendency. Trust moderates the relationship differently in that it positively enhances the relationship between servant leadership and knowledge-sharing tendency but attenuates the relationship between servant leadership and affective organisational commitment.

Date: 2023
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DOI: 10.1080/14778238.2022.2110004

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