On the interaction between humans and Knowledge Management Systems: a framework of knowledge sharing catalysts

Christina Evangelou and Nikos Karacapilidis

Knowledge Management Research & Practice, 2005, vol. 3, issue 4, 253-261

Abstract: Admitting that knowledge workers and Knowledge Management Systems (KMSs) are valuable organizational assets whose interaction should be augmented, this paper presents a thorough exploration of incentives leading to the stimulation of knowledge sharing activities. Towards this end, we comment on a series of critical issues that affect the knowledge sharing behaviour of individuals. Considering previously discussed, but scattered or not clearly identified socio-cultural and technological factors that stimulate or impede knowledge sharing activities, this paper proposes a framework of incentives of positive and negative reinforcement that act as catalysts to the knowledge-sharing procedure. Adopting the social–technical systems theory, our approach builds on the joint consideration of the above factors to facilitate knowledge sharing in an organization's every day practices. The proposed framework contributes to the surpassing of knowledge-sharing impediments and advocates enhanced human–computer interaction. It can be exploited towards both the cultivation of an organization's knowledge-sharing culture and the development of a KMS that helps an organization meet its business objectives.

Date: 2005
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1057/palgrave.kmrp.8500076 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:3:y:2005:i:4:p:253-261

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1057/palgrave.kmrp.8500076

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().