 E‐Commerce Usage and Perception of E‐Commerce Issues among Small Firms: Results and Implications from an Empirical Study*Prashanth Nagendra Bharadwaj and Ramesh G. Soni Journal of Small Business Management, 2007, vol. 45, issue 4, 501-521 Abstract: This paper details the results of an empirical study conducted to study the scope and effectiveness of e‐commerce deployment in the Commonwealth of Pennsylvania as perceived by small business owners in the state. The methodology and results of this study may be applicable to several other states. In addition to a comprehensive survey of small businesses, a dozen businesses successful in deploying e‐commerce were interviewed at great length. The results showed that main parts of an e‐commerce infrastructure included (1) flow of information; (2) organizational image; (3) reaction to customer needs; (4) increased sales; and (5) access to new markets. The major reason for businesses to not engage in e‐commerce is their perception that it is not strategically important for their business. Results pertaining to regional parameters, sales tax considerations, human resources infrastructure, and Internet security issues as well as policy recommendations are discussed in the paper. Date: 2007 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:taf:ujbmxx:v:45:y:2007:i:4:p:501-521 Ordering information: This journal article can be ordered from DOI: 10.1111/j.1540-627X.2007.00225.x Access Statistics for this article Journal of Small Business Management is currently edited by Eric Liguori More articles in Journal of Small Business Management from Taylor & Francis Journals |
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