Features and Challenges of Digital Transformations in the Service Sector

Kurbanova Maftuna Lazizovna

GREEN ECONOMY AND DEVELOPMENT, 2023, vol. 1, issue 11

Abstract: The article considers the combination of the influence of the key modern socio-economic trends of digital transformation,humanization of social life, globalization, servitization and the sharing economy on the change of businessmodels and the development of the service sector. There are identified the fundamental changes that occur under theinfluence of each of these trends and formed a list of characteristics of the current state of the service sector.The factors determining the high pace of development of the service sector are identified and disclosed, among which oneof the key ones is the digital transformation of the economy and social sphere. Positive changes in the service sector inthe context of digitalization are formulated, leading to the emergence of a new phenomenon – “digital servitization”. Themain attention is paid to the issues of systematization and attempts to comprehend and classify the problems of digitaltransformation of the service sector, among which the authors identified: technological and innovative, economic andsocial problems.

Keywords: ervice sector; digital transformation; business model; servitization; sharing economy; digital services; digital innovation. (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:1:y:2023:i:11:id:217

DOI: 10.55439/GED/vol1_iss11-12/a217

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