XIZMAT KO‘RSATISH SOHASIDA MIJOZLAR EHTIYOJINI O‘RGANISH VA XIZMAT SIFATINI OSHIRISHNING INNOVATSION YONDASHUVLARI

Lola Babayeva

GREEN ECONOMY AND DEVELOPMENT, 2025, vol. 3, issue 12

Abstract: Ushbu maqolada xizmat ko‘rsatish sohasida mijozlar ehtiyojini o‘rganishning zamonaviy usullari va xizmatsifatini oshirishga qaratilgan innovatsion yondashuvlar ilmiy jihatdan tahlil qilinadi. Mijoz xulq-atvori, ehtiyojlar dinamikasi,xizmat ko‘rsatish jarayonida personalizatsiya va raqamli texnologiyalarning roli ko‘rib chiqiladi. Shuningdek, omnichannelxizmat ko‘rsatish, sun’iy intellektdan foydalanish, mijozlar tajribasini boshqarish (Customer Experience – CX) vaSERVQUAL modeli asosida xizmat sifatini baholash masalalari o‘rganiladi. Tadqiqot natijalari innovatsion yondashuvlarmijoz qoniqishini oshirish, xizmatlarning raqobatbardoshligini kuchaytirish va xizmat ko‘rsatish korxonalariningsamaradorligini ko‘tarishda muhim omil ekanini ko‘rsatadi

Keywords: mijoz ehtiyoji; xizmat sifati; innovatsion yondashuvlar; SERVQUAL; mijoz tajribasi (CX); sun’iy intellekt; omnichannel xizmat; personalizatsiya; xizmat ko‘rsatish; raqamli texnologiyalar (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/8218 Abstract page (text/html)
https://yashil-iqtisodiyot-taraqqiyot.uz/journal/i ... e/download/8218/6431 Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:3:y:2025:i:12:id:8218

DOI: 10.5281/zenodo.17913793

Access Statistics for this article

More articles in GREEN ECONOMY AND DEVELOPMENT from "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics
Bibliographic data for series maintained by Xayrulla ().