THE IMPACT OF SMART TOURISM TECHNOLOGIES ON TOURIST SATISFACTION AND REVISIT INTENTION: EVIDENCE FROM UZBEKISTAN

Yusubova Mahliyo Ikramovna

GREEN ECONOMY AND DEVELOPMENT, 2026, vol. 4, issue 6

Abstract: The rapid integration of digital technologies into tourism has transformed traditional destinationsinto smart ecosystems capable of delivering personalized, efficient, and sustainable visitor experiences.Smart Tourism Technologies (STTs), including artificial intelligence, big data analytics, Internet of Things(IoT) applications, cloud computing, and mobile platforms, have become important drivers of destinationcompetitiveness and service quality. This study examines the impact of STTs on tourist satisfaction and revisitintention in Uzbekistan, one of the dynamically developing tourism destinations in Central Asia. Drawing onExpectation-Confirmation Theory (ECT), the study explores how smart tourism services contribute to destinationimage, tourist satisfaction, and positive behavioral intentions.Through a qualitative analysis of tourism digitalization initiatives in Uzbekistan, including e-visa systems,digital heritage interpretation, smart mobility solutions, and AI-assisted services, the study highlights the positiverole of STTs in improving visitor experiences, reducing travel uncertainty, and expanding service accessibility.The findings indicate that tourist satisfaction serves as a key mediating factor linking smart tourism experienceswith revisit intention and electronic word-of-mouth behavior. The study contributes to the growing body ofliterature on smart tourism in emerging destinations and offers practical recommendations for policymakers andtourism stakeholders seeking to strengthen Uzbekistan’s position as a competitive smart tourism destinationalong the Silk Road.

Keywords: smart tourism technologies; tourist satisfaction; revisit intention; destination image; Uzbekistan; smart destinations; digital tourism. (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
https://yashil-iqtisodiyot-taraqqiyot.uz/journal/i ... D/article/view/11192 Abstract page (text/html)
https://yashil-iqtisodiyot-taraqqiyot.uz/journal/i ... /download/11192/9337 Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:4:y:2026:i:6:id:11192

DOI: 10.5281/zenodo.20776557

Access Statistics for this article

More articles in GREEN ECONOMY AND DEVELOPMENT from "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics
Bibliographic data for series maintained by Xayrulla ().