ASSESSMENT MODEL FOR THE EFFECTIVENESS OF PUBLIC SERVICE TRANSFORMATION IN THE DIGITAL ECONOMY

An Kwangmin

GREEN ECONOMY AND DEVELOPMENT, 2026, vol. 4, issue 7, 81-86

Abstract: This article examines the transformation of public services in the context of the digital economyand proposes a model for assessing the effectiveness of this transformation. The study analyzes the impactof digital technologies, e-government systems, artificial intelligence, big data analytics, cloud computing,and integrated digital platforms on improving the quality, accessibility, transparency, and efficiency of publicservices. The proposed assessment model is based on a comprehensive system of indicators, including servicequality, user satisfaction, operational efficiency, digital accessibility, data security, transparency, and economicefficiency. The study substantiates the importance of digital transformation in modernizing public administration,developing citizen-oriented public services, and improving the performance of public institutions. The findingsprovide a basis for developing practical recommendations for policymakers and public institutions aimed atstrengthening digital governance, improving the effectiveness of public service transformation, and ensuringsustainable development.

Keywords: digital economy; public service transformation; digital transformation; e-government; public administration; effectiveness assessment model; digital governance; artificial intelligence; big data; cloud computing; service quality; digital platforms; citizen satisfaction; transparency; information security; sustainable development. (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:4:y:2026:i:7:id:11684

DOI: 10.5281/zenodo.21512518

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