Role of service automation on guest experience of hotel industry

Swagat Praharaj (), Bibhuti Bhusan Mishra (), Uma Sankar Mishra (), Rashmi Ranjan Panigrahi () and Padma Charan Mishra ()
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Swagat Praharaj: Siksha O Anusandhan (Deemed to be University) Institute of Business and Computer Studies Bhubaneswar, Odisha, India- 751003
Bibhuti Bhusan Mishra: Siksha O Anusandhan (Deemed to be University) Institute of Business and Computer Studies Bhubaneswar, Odisha, India- 751003
Uma Sankar Mishra: Central University of Rajasthan Department of Management Bandarsindari, Tehsil Kishangarh, Ajmer, Rajasthan, India- 305817
Rashmi Ranjan Panigrahi: Assistant Professor GITAM (Deemed to be University) GITAM School of Business Visakhapatnam, AP, India- 530045
Padma Charan Mishra: Corresponding Author The Bisra Stone Lime Company Limited Department of Engineering Biramitrapur, Sundargarh, Odisha, India- 770033

Tourism and Hospitality Management, 2023, vol. 29, issue 2, 265-278

Keywords: Service Automation; Value Creation; Guest Experience; Structural Equation Modelling; Hotel Industry (search for similar items in EconPapers)
JEL-codes: L83 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:tho:journl:v:29:y:2023:n:2:p:265-278

DOI: 10.20867/thm.29.2.11

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