Measurement of Business Processes

Grzegorz Grela
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Grzegorz Grela: Maria Curie Sklodowska University, Poland

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Abstract: To be able to manage the processes it is essential to possess information on the current progress of the processes as well as past performance. This requires to create for each process particular indicators that measure its performance. By comparing the past values of indicators the process owner may calculate the progress made in improving the quality of process. Most business processes are described by at least few measures, which may be on different levels and often may be expressed in different units. Using business intelligence systems, there is a need to express the performance of the process using a single complex indicator. The use of information technologies to manage processes makes it possible to automate many activities that previously were performed by the process owner. This paper presents the significance of business process management (BPM) as well as tools and methods supporting BPM. There are recommendations with regard to the design of process performance measures and proposition of the five aggregation function based on both compensatory and non-compensatory models, that may be used in business intelligence systems.

Keywords: business process management; information technology; process measurement; aggregation functions (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp14:1217-1225

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