Student’S Perception of Academic Quality: A Review of the Literature

Dugagjin Sokoli, Andrej Koren and Carlos Gutierrez
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Dugagjin Sokoli: Universi College, Kosovo
Andrej Koren: International School for Social and Business Studies
Carlos Gutierrez: School of Management Slovakia

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Abstract: This paper examines student perception of academic quality in institutions of higher education. The study investigates the importance of delivering quality service in higher education institutions measured by student satisfaction. The research also explores if students have a positive view of non-academic facilities provided by higher education institutions and how it affects student satisfaction. The paper also examines the issue of whether students have a positive opinion concerning their accessibility to campus facilities and how this influences their degree of satisfaction. The study findings established that the level of undergraduate student satisfaction is associated with the student’s ability to access sufficient resources which helps them to attain social and academic objectives. The literature review involved an online search of relevant articles dating from 2012 to 2017 using ScienceDirect, and SpringerLink.

Keywords: quality education; student perception; academic quality; student assessment; higher education (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp18:825-831

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